Return Policy

Return Policy

We would like your visit to this website to be a smooth and satisfying experience. In order to achieve this, we strive to deliver your desired product in a timely manner. Returns Policy makes it possible for you to return a product if you receive a product which is damaged, defective or significantly different from what was purchased

Please read all sections carefully to understand the conditions and cases under which returns will be accepted.

Return & Replacement Window –

21 days is maximum timeline required for resolving cases related to return/replacement

Return & Replacement  Policy–

We are committed to ensure the delivery of best quality products to you. However in case of any issue with the product, we will ensure timely resolution within our policy framework.

We guarantee a full refund/replacement for all orders that fall under the following categories:

  • Unboxing Videos/Images - It is important to capture the unboxing videos/images of the shipment while raising the request for wrong product received/damaged product inside the box.

  • Damaged shipment/box - If you have received tampered shipments or the box is in damaged condition, please do not accept the shipment and raise your query to our customer care team. We will arrange a replacement or refund for your order

  • All complaints or issues in relation to product or order shall be reported within 24 hours of receipt of the product at the designated address of the consumer.

  • Product out of stock – For products that are no longer in stock, we provide a full refund to keep your shopping experience at Philips hassle free.

  • Wrong product received – in case you have received a different product other than what you had placed an order for, video and image proofs will be required while filing complaints, we will be issuing a replacement unit or refund.

  • For any product performance related issues, any refund or replacement shall be done as according to the standard Philips Warranty Policy (https://www.shop.philips.co.in/warranty) Here are the reasons for which products are not eligible for returns:

  • Products you deem no longer in need or change of mind

  • Products that have already been used or installed

  • Products that have been tampered with or are missing serial numbers

  • If onsite repair or replacement of the product is possible by our authorized service representative

  • Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, colour, shade difference etc

  • Dents, scratches on packaging not impacting the product performance do not qualify for Returns

  • If the request is outside return window

    1. Return and Replacement Approval Process –

      2. In case you are facing any kind of issue with your product, raise a return request and our Consumer Care Team will contact you within 24 working hours to troubleshoot the issue

    2. You can place the return request by:–
      • Logging the request in the My Account section of your Philips E-Shop Account
      • Emailing to us at philipsindia.eshop@philips.com
      • Calling the consumer care centre at 1800-102-2929 (Toll Free). Our consumer care agents are available Monday to Saturday 09:00 am to 09:00 pm and Sunday 09:00 am to 06:00 pm Once your request has been logged with us, our authorised service representative will visit your home within 24-48 business hours to assess the issue

    3. Following actions would be then taken accordingly –

        4. In case the product is repairable: The service representative will resolve the issue wherever such issues or complaints fall within warranty policy (URL). In case new spare parts are required for repair, the same shall be arranged by service representative

        In case the product is defective, the service representative will confirm if the product is defective beyond repair and inform the same to the customer

        Replacement will be accepted if the service representative confirms the issue in writing on a Job Sheet. Please retain a copy of Job Sheet as it will be needed by us to process the replacement request

    4. Pick up for Replacement –

        5. Once the service representative confirms the non repairable issue in writing on a Job Sheet, he will carry the defective product with him and a new replacement product will be sent to your address by us within next 10 days

    5. Refund–

      6. In any of the cases where the refund needs to be issued, pls note-

      • We will take 48 hours to process the refund once approved. The refund amount will be credited to your bank account generally within 3-4 working days. The said timeline is subject to differ or extend depending on bank. in public sector banks, it can take up to 10-15 working days

      • If you have paid using a UPI/credit/debit card or via net banking, the refund will be credited back to the account you used to place the original order

    6. Terms and Conditions –
      • All Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return.

      • COD refund will happen via costumer care team where costumer can claim refund via cashgram.cashfree.com link shared by agent. Kindly retain the packaging and invoice for 21days of delivery as it may be needed just in case you need to return the product